ITSM Framework and Processes
Complete Beginners Guide with
Question Papers and Answers

Are you studying IT Service Management? Our ITSM Study Guide comes complete with everything you need to know to understand the ITSM framework and processes. It takes the stress out of studying and prepares you for the workplace as well as preparing you for certifications such as ITIL. The course comes complete with custom brain dumps consisting of practice papers tailored by leading IT Service Management experts to ensure that the information is detailed and accurate.

We provide answers so you can test yourself and many of our clients just by memorise the answers! Get the head start you deserve and have an unfair advantage in the workplace by simply using our material to supplement your existing study.

Our Study Guide covers all aspects of the ITSM framework and process such as Design Coordination, Service Catalogue Management, Service Level Management, Risk Management, Capacity Management, Availability Management, and Supplier Management etc. This is the building block for the fundamentals prior to becoming introduced to ITIL, COBIT, FitSM, YaSM or ASL.

Many of our clients have secured a job such as an IT Change Manager, IT Service Manager, and IT Service Architect etc and are earning up to £100,000 per year. Becoming ITSM certified really does open doors into the job market worldwide, especially in the UK, Europe, USA, Canada, and India.

DOWNLOAD NOW and we will email your ITSM Study Guide immediately after purchase; it can be downloaded and viewed on your PC, iMac, smart phone or tablet at your own convenience.

Reasons Why You Need,
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  1. PERFECT 100% PASS RATE with 1-year 100% Money-Back Guarantee
  2. Sample exam papers come with ANSWERS for EASY REVISION!
  3. Take the pressure away by SIMULATING the exam experience
  4. Get a JOB in the IT Service Management industry and earn up to £150,000 PER YEAR
  5. SAVE HOURS of wasted time studying for your ITSM Certification!
  7. Save yourself the EMBARRASSMENT and HOPELESSNESS of failing!
  8. Avoid the HUMILIATION of telling friends and family that you failed!

What Will You Learn Inside,
Our ITSM Study Guide.

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✔ Understand how IT Service Management and IT Governance relate to one another
✔ Learn how the ITSM Framework is used in the corporate environment
✔ Incident Management - Minimise Service description and resume normal operation
✔ Financial Management - Optimise the cost of IT whilst considering risk factors
✔ Service Portfolio Management- Benchmark services and maximise ROI
✔ Supplier Management - Measure and manage supplier performance
✔ Portfolio Management - Map customers requirements against investment
✔ Service catalogue Management - Improve communications between customer and business outcomes
✔ Service Level Management - Define and agree specific measurable targets
✔ Availability Management - Analyse issues involving service unavailability
✔ Continuity Management - Disaster management and recovery of IT services
✔ Capacity Management - IT infrastructure can support agreed service level targets
✔ Demand Management - Understand, anticipate and influence customer demand for services
✔ Business Relationship Management - understanding customer satisfaction and managing complaints

Example Questions From,
Inside Our ITSM Study Guide

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Don't Lose Job Opportunities,
Get the Score You Deserve.

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Understanding the principles of IT Service Management can open doors- and when the door doesn't open, dreams and ambitions die, and we think that is a horrible thing. If you think there is the smallest chance that this material will help you advance your career, you owe it to yourself to try our product. Don't let fear or doubt stand in the way of what could be the best opportunity to achieve your career goals.

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If the Study Guide does not work for you then you have nothing to worry about because you can get every dime of your money back under the no-loopholes guarantee. So you have nothing to lose and everything to gain.

To eliminate the possibility of any remaining doubts or concerns we insist that you order entirely at our risk, just take the time to read it for a minimum of 14 days and if you do not learn anything – send us an email and you will get an immediate 100% refund of the purchase price.

Get Your ITSM Study Guide,
How to Order Right Now!

Your ITSM Study Guide can be ordered directly from this site. You will be emailed immediately with an instantly downloadable ebook. It doesn't require any special software- if you can read this web page, and have access to a computer, smart phone or tablet. You have all you need to start using and applying the ITSM Study Guide in just five minutes.

It's easy to order your copy of the ITSM Study Guide. The entire comprehensive package retails for £25.99, but is available to you today at the incredibly low price of £14.99. Just click one of the links below.
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